Front Desk Receptionist

Ray Catena BMW of Westchester•White Plains, NY

22h•Onsite

About The Position

BMW of Westchester has an immediate need for a FULL-TIME automotive receptionist with EXCELLENT customer service skills and a winning attitude to be able to grow into an expanding position to include assisting in our sales areas relatively quickly! This individual will receive calls to the dealership, determine the nature of the caller’s business, and direct the caller to their destination.

Requirements

Excellent communication skills
Outgoing and positive demeanor
Professional presentation
Punctual with the ability to handle schedule flexibility, nights and Saturdays are a MUST
Clean driving record and valid driver’s license
Pass background check
Maintains a professional appearance
Background check and drug testing is required. Marijuana is not a disqualifier.

Responsibilities

Answering dealership group phones
Greeting and receiving prospects and customers
Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson
Working cooperatively with the sales team
Updating customer records
Communicates with callers and visitors in a professional, friendly, and efficient manner
Types memos, correspondence, reports, and other documents
Assisting in scheduling and confirming sales appointments
Assisting in the dealer exchange of vehicle process
Participating in customer satisfaction process
Participate in customer retention process