Front Desk Receptionist FULL-TIME

Houston Eye Associates•Houston, TX

4d•Hybrid

About The Position

The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service. This role includes the following offices: Gramercy, Pearland, Pasadena, League City, and East. The role requires contributing to the organization by overseeing the various tasks of the front desk.

Requirements

High School Diploma or equivalent
One (1) year office experience.

Nice To Haves

Two (2) years medical office experience preferred.
Bilingual Spanish preferred.

Responsibilities

Provide superior patient care services, treating all patients and guests with compassion and respect.
Greet all patients and guests with a smile and helpful manner.
Communicate effectively with others including but not limited to patients, guests, colleagues and physicians.
Provide patients with necessary instructions or directions.
Process patient documentation and update patient demographics with accuracy.
Triage incoming calls promptly and in a pleasant manner.
Review all phone messages and return calls timely and/or direct messages to appropriate person.
Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
Close-out daily batches promptly and with accuracy.
Maintain a clean and organized waiting room and work area.
Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
Meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality.
Comply with all State and Federal regulations.
Perform other duties as assigned based on business operational needs.