Front Desk Customer Service- Englewood Cliffs

Orthopedic Associates Of•Englewood Cliffs, NJ

18h•$18 - $21•Onsite

About The Position

The Front Desk Receptionist is responsible for managing patient registration, intake, insurance processing, appointment scheduling, and payment collection. This role requires excellent communication and interpersonal skills, the ability to work effectively under pressure, and a commitment to providing courteous and helpful service to patients and their families. The receptionist will also document work processes and handle urgent situations as needed, working collaboratively with other departments.

Requirements

Experience Required in Medical Reception

Nice To Haves

Epic/Athena experience is a plus.

Responsibilities

Registering patients upon arrival
Intake new patient information
Enter insurance information
Verify insurance
Schedule patient appointments as appropriate at check out
Collecting co-pays and patient balances
Direct patients, as appropriate
Works well under pressure
Follow all written protocols and procedures of the practice
Demonstrate courtesy and helpfulness toward patients and their families
Team player is a key for this role
Ability to communicate effectively with other staff members
Work as a team member within the patient services department and all other departments.
Must be able to recognize and respond appropriately to urgent/emergent situations.
Establish and maintain effective working relationships.
Effectively cope with typical job stress.
Document work processes as required.
Other duties as assigned.