Front Desk Receptionist - Part Time

National Vision•Chesterfield, MI

About The Position

America’s Best, part of National Vision, is seeking a part-time Front Desk Receptionist to provide friendly, prompt, and courteous service to customers in person and by phone. Receptionists greet and welcome customers, maintain organized patient records, and help appointments and customer flow run smoothly while following safety protocols. The role also supports store operations by handling phone calls, appointment scheduling, insurance-plan processing, order-status updates, and reception-area and office-supply upkeep. The store is closed every Sunday.

Requirements

Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Provide high-quality customer service while following safety protocols.
Help ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls according to National Vision protocol.
Process and understand managed care plans, obtaining document information from insurance companies as needed.
Provide customers with basic, accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull files for the next day's appointments.
Check order status and notify customers when orders arrive or when there are delays.
Keep the reception area tidy and presentable, with necessary materials available.
Receive, sort, and distribute daily mail and deliveries; maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.