Front Desk Receptionist - Part Time

National Vision•Strongsville, OH

About The Position

America’s Best, part of National Vision, is seeking a part-time Front Desk Receptionist to welcome customers and provide prompt, courteous service in person and by phone. Receptionists help keep patient records organized and appointments flowing smoothly while supporting store operations. The role follows safety protocols and National Vision procedures. Stores are closed every Sunday. The position includes managing phone calls, scheduling appointments, working with managed care plans, maintaining patient files, checking order status, and keeping the reception area and office supplies organized. The employer offers training and opportunities for professional growth and internal career advancement.

Requirements

Strong customer service skills.
Strong organizational skills.
High school diploma or equivalent.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Provide high-quality customer service while following safety protocols.
Help ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls according to National Vision protocol.
Process and understand managed care plans, obtaining document information from insurance companies as needed.
Provide customers with basic, accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull files for the next day's appointments.
Check order status and notify customers when orders arrive or are delayed.
Keep the reception area tidy and presentable with necessary materials.
Receive, sort, and distribute daily mail and deliveries; maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.