Front Desk Receptionist

University Orthopedics•Cranston, RI

11h

About The Position

The Front Desk Receptionist supports patients’ overall experience within the office by handling check-in and check-out, scheduling, referrals, patient registration, payments, communications, and other front desk operations. The role requires exceptional people skills and promotes service excellence for patients, visitors, coworkers, and physicians. This is a full-time position working 40 hours per week, with competitive compensation and generous benefits. The employee may be scheduled for any shift between 7:00 a.m. and 7:00 p.m., depending on department and patient volume, and must be able to travel to all sites when necessary.

Requirements

High school diploma or equivalent.
Excellent communication and interpersonal skills.
Excellent customer service skills.
Knowledge of MS Office and EMR systems or practice management systems.
Knowledge of insurance eligibility and verification.
Motivated individual with a team approach.
Ability to travel to all sites if or when necessary.

Nice To Haves

At least 1 year of medical receptionist or administration experience is preferred.

Responsibilities

Locate and process referrals at the time of visit.
Complete patient check-in and check-out for an assigned office location and pod.
Schedule follow-up appointments at UOI locations and offices.
Facilitate appointment scheduling for external referrals.
Check in arriving patients, register walk-ins, identify existing patients, update demographic information including email address, guarantor, and coverage, and obtain necessary signatures.
Collect co-pays, patient account balances, and collection balances.
Answer front desk telephone calls and direct them as appropriate.
Print schedules and superbills for next-day provider visits.
Batch out at the end of the shift and verify co-pays against cash collected.
Sort mail and packages presented to the front desk and direct them to the appropriate source; distribute incoming faxes and monitor clinical inboxes.
Obtain verification of DME benefits.
Demonstrate expected customer service behaviors and promote service excellence by exceeding expectations.
Maintain a professional appearance and work environment.
Perform additional duties assigned by the Manager to meet department needs.