Front Desk Receptionist - Armenian Speaking Virtual Assistant

Staffing for Doctors • Lebanon, PA

6d

About The Position

We are seeking a highly articulate, efficient, bilingual Medical Coordinator & Front Desk Specialist to support an active General, Family, or Internal Medicine practice. The role serves as the administrative backbone of the clinic, managing a high volume of inbound and outbound patient calls (500–1,000 calls per week across the practice), verifying insurance coverage, processing medication refills, managing prior authorizations, and maintaining schedules in the EHR system. Fluency in English and Armenian is strictly required to serve the patient community.

Requirements

• Superior spoken and written communication skills in both English and Armenian.
• 1–2 years of experience in General, Family, or Internal Medicine, preferably in a Front Desk, Medical Assistant, or Coordinator role; candidates with strong medical backgrounds in other specialties may also be considered.
• Proven experience managing high call volumes, insurance verifications, prior authorizations, prescription refills, and patient scheduling.
• Proficiency in Microsoft Excel and Office Suite.

Nice To Haves

• Hands-on experience with Athenahealth (Athena) EHR.
• Familiarity with Nextiva VOIP or cloud-based phone platforms.

Responsibilities

• Handle high-volume inbound and outbound calls using the Nextiva VOIP cloud phone system.
• Answer patient inquiries, schedule and confirm appointments, and triage urgent calls in English and Armenian.
• Verify patient insurance eligibility, copays, deductibles, and benefits before scheduled appointments.
• Initiate, submit, and track insurance prior authorizations for procedures, diagnostic imaging, and medications.
• Process medication refill requests according to clinic protocols, verify prescription history in the EHR, and route notes to providers.
• Manage provider schedules, optimize appointment calendar flow, and conduct daily patient outreach to minimize missed visits.
• Manage patient charts, registration records, and scheduling workflows within Athenahealth EHR or similar platforms.
• Use Microsoft Excel and Office tools to track daily administrative tasks, referral logs, and task lists.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed