Front Desk Customer Service- Paramus

Orthopedic Associates Of•Englewood Cliffs, NJ

2d•$18 - $21•Onsite

About The Position

The Front Desk Receptionist position is part of the Front Desk Reception department at Englewood Orthopedic Associates in Paramus. This role is responsible for managing patient registration, intake, insurance processing, appointment scheduling, and payment collection. The ideal candidate will be a team player, able to work effectively under pressure, and communicate well with staff and patients. A key aspect of this role is to demonstrate courtesy and helpfulness towards patients and their families, while adhering to all practice protocols and procedures.

Requirements

Experience Required in Medical Reception

Nice To Haves

Epic/Athena experience is a plus.

Responsibilities

Registering patients upon arrival
Intake new patient information
Enter insurance information
Verify insurance
Schedule patient appointments as appropriate at check out
Collecting co-pays and patient balances
Direct patients, as appropriate
Works well under pressure
Follow all written protocols and procedures of the practice
Demonstrate courtesy and helpfulness toward patients and their families
Team player is a key for this role
Ability to communicate effectively with other staff members
Work as a team member within the patient services department and all other departments.
Must be able to recognize and respond appropriately to urgent/emergent situations.
Establish and maintain effective working relationships.
Effectively cope with typical job stress.
Document work processes as required.
Other duties as assigned.