Front Desk Receptionist (Bilingual)
New York Psychotherapy and Counseling Center•New York, NY
•$19 - $20•Onsite
About The Position
The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling. This role is essential for maintaining the smooth operation of the clinic and ensuring a positive client experience. The position involves a variety of tasks aimed at supporting both clients and clinical staff within a busy mental healthcare facility.
Requirements
- Bilingual; fluent in English and Spanish
- High School Diploma or equivalent
- 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
- Exceptional customer service skills
- Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
- Ability to multi-task with attention to detail
- Works well in a team setting
- Able to work well in a fast-paced environment
- Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
- Working knowledge of MS TEAMS video meeting platform
- Ability to perform with versatility and tact in an evolving work environment of a healthcare facility
- Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
- Passionate about NYPCC’s mission and values
Responsibilities
- Greet and welcome clients and visitors directing them appropriately upon arrival
- Check clients in and out on electronic health record system
- Answer phones, take messages, and transfer calls as needed
- Perform general office duties inclusive but not limited to scanning, faxing, and making copies
- Schedule appointments for clients and conduct outreach as determined by management
- Assist with processing referrals and intake related scheduling appointments for clients
- Provide prescribers with both in-person and virtual support
- Assist prescribers and other staff to ensure efficient scheduling
- Provide daily scheduling outreach and regularly submit summary reporting data
- Processing of prior authorizations and obtain the required approval for medications
- Facilitate Medical Records requests in compliance with state regulatory guidelines
- Electronically store, accurately record patient information into EMR system
- Provide support to all interdisciplinary teams, including clinical and medical staff
- Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
- Assist with opening and securely closing the clinic when required
- Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
- Perform other duties based on operational needs to provide a positive client experience
Benefits
- Student loan repayment assistance
- Medical, Dental, and Vision Insurance paid for by NYPCC 100%
- Paid Time Off
- Company Paid Holidays
- Annual Rate Increases
- 403B Retirement Plan with Match
- Professional Development through NYPCC Academy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
