Bilingual Front Desk Receptionist

High Country Community Health•Mount Airy, NC

1d•$15 - $17

About The Position

The Bilingual Front Desk Receptionist is responsible for managing the front desk operations of a medical office. This includes checking patients in and out, verifying demographic and insurance information, scheduling appointments, collecting payments, and maintaining patient records. The role requires excellent communication and multitasking skills, as well as proficiency in medical terminology and scheduling systems.

Requirements

High school diploma.
Minimum one year of experience in a medical setting, preferably in a scheduling role.
Proficient medical terminology skills.
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of manual/computerized scheduling systems.
Knowledge of customer service principles and techniques.
Skill in communicating effectively with providers and Medical Assistants about scheduling preferences.
Skill in maintaining master appointment schedule via manual or computerized means.
Skill in producing reports about appointment patterns as needed.
Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

Responsibilities

Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit.
Scan Insurance card and link insurance in patient’s chart.
Update new paperwork yearly.
Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification.
Capture picture of the patient if not already done.
Distribute patient questionnaires when necessary.
Answer telephones courteously and send patient messages to appropriate staff.
Schedule appointments.
Call and remind patients of their upcoming appointments.
Collect co-pays, deductibles and outstanding balances on patient accounts.
Post co-pays and SFS payments as pre-payments.
Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins.
Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit.
Scan paper documents into the patients’ chart when completed.
Perform check out duties as well on days covering both positions.
Responsible for opening office for operations: refill coffee station, water, food bags to check out, etc.
Log into computers and EMR.
Unlock doors and check first patient in no later than 8:45 a.m.
Ensure daily workflow is maintained.
Other duties as assigned.