Front Desk Receptionist

Four Seasons • Chicago, IL

1d • Onsite

About The Position

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. Four Seasons is powered by its people, aiming to create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect, fostering a culture where life is richer through connection. The Four Seasons Hotel Chicago is a vibrant hub of culture, style, and energy, featuring a newly transformed restaurant, 345 elegant guest rooms and suites, and a luxury spa, located near the Magnificent Mile.

Requirements

• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences

Nice To Haves

• One + years experience working within a luxury hotel or similar environment is considered an asset

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone
• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees