Front Desk

West Coast Seniors Housing Management Limited Partnership•Victoria, BC

16d•Onsite

About The Position

This position is covered under the HEABC wage levelling. The wage is currently being adjusted and topped up by the government. The Front Desk Receptionist is responsible for all aspects of reception and office procedures. The receptionist performs clerical duties to ensure the smooth operation of the facility, promotes a high standard of care and professionalism, and enhances the public perception of the facility.

Requirements

Minimum Grade 12, post-secondary preferred.
Demonstrated ability to type minimum 50 wpm.
Basic First Aid with CPR.
Minimum two years’ experience in a confidential office administrative position.
All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
Excellent written and oral skills in English: strong interpersonal relationship and communication skills.
Ability to work flexible hours.
Ability to work effectively with multiple critical timelines.
Ability to work in a flexible resident focused environment.
Must be in good health and free from communicable diseases, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required.

Responsibilities

Produces and is entrusted with confidential matters of the facility.
Organizes and maintains the functions of the reception desk.
Answers, writes, and transfers all telephone calls in a pleasant, friendly, and helpful manner, ensuring a return call if the person is not available.
Greets and communicates in a courteous, professional manner with all tenants, guests, staff, volunteers, and visitors.
Follows policies and procedures of the facility.
Maintains all records and up-to-date filing systems in conjunction with the Business Service Manager per company policies.
Assists the Business Service Manager in resident billing and invoicing as required.
Oversees reservations and the selling of meal tickets to staff and guests.
Completes confidential secretarial functions for all departments promptly and efficiently, including updating and maintaining forms and documents pertaining to admissions and discharges.
Types minutes for all meetings in the facility.
Updates forms, signs, charts, and other communication tools used at the facility.
Runs errands on behalf of the facility within working hours, as required.
Performs all other duties as required.