Front Desk
Associa•Houston, TX
•Onsite
About The Position
This role involves managing front desk operations, including handling phone calls, providing customer service, processing payments, resolving customer issues, and coordinating mail and supplies. The position requires a high school diploma or GED, legal eligibility to work in the US, proficiency in Microsoft Office, and strong communication and interpersonal skills. The ideal candidate will be articulate, professional, customer-centric, self-motivated, and able to thrive in a fast-paced environment.
Requirements
- Are at least 18 years old and have a high school diploma or GED
- Are legally eligible to work in the United States
- Can navigate through different application systems
- Competency in Microsoft Office Applications
- Have a naturally positive attitude, pleasant, friendly attitude, with an ability to adapt to change
- Ability to communicate clearly and professionally, both verbally and in writing
- Strong listening skills, ability to multi-task, attention to detail, time management, problem resolution, and decision-making skills
- Customer-centric focus, self-motivated, and a team player
- Ability to manage time and resources
- Demonstrated ability for proactive problem solving
- Must be responsible and able to work in a fast-paced environment
Nice To Haves
- Knowledge of HOA and the services we provide to each community
Responsibilities
- Answer all incoming calls via multi-line phone system
- Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email
- Process electronic payments for customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate calls to appropriate Managers and/or Supervisors when necessary
- Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
- Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
- Coordinate online conference room booking management
- Responsible for tracking inventory and ordering of office and kitchen supplies
- Knowledge of HOA and the services we provide to each community
- Be extremely articulate and professional
- Update mailboxes as needed
- Update Vendor tracking sheet in Teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
