Front Desk Receptionist

Always Compassionate Health•Rochester, NY

4d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. This role involves managing a high volume of incoming phone calls, identifying and accessing field staff’s needs to achieve satisfaction, and building sustainable relationships and trust through open and interactive communication. The receptionist will provide accurate information, handle initial employee complaints, and follow communication procedures. Always Compassionate Health is committed to equal employment opportunity and providing a work environment free of discrimination and harassment.

Requirements

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Ability to handle multiple tasks.
Ability to problem solve.
Computer literate in fiscal management and other database programs.
Demonstrate trustworthiness and discrete disposition in carrying out regulatory tasks.
Excellent written and oral communication skills.
Possess excellent interpersonal skills and ability to work well with others.

Responsibilities

Manage a high volume of incoming phone calls.
Identify and access field staff’s needs to achieve satisfaction.
Build sustainable relationships and trust with field staff through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle initial employee complaints, provide appropriate solutions and alternatives within the time limits; follow up with coordination to ensure resolution.
Follow communication procedures, guidelines, and policies in conjunction with coordination team.