Front Desk Receptionist

Covenant Health•Knoxville, TN

3d•Onsite

About The Position

Fort Sanders Health & Fitness Center, part of Covenant Health West, is Knoxville’s premier health and wellness destination. It is a five-star fitness facility offering state-of-the-art equipment, heated indoor and outdoor pools, tennis, racquet sports, pickleball, basketball, and childcare services. The center provides award-winning quality, extensive group fitness classes, personal training, and specialized programs like aquatics, weight management, and mind-body wellness. The BodyWORKS program extends community-based fitness classes across East Tennessee. The Front Desk Receptionist is responsible for greeting, assisting, and directing all incoming calls, visitors, deliveries, and customers, providing a strong customer service presence to ensure everyone feels welcomed.

Requirements

Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.
Minimum Experience: None.
Licensure Requirement: None.

Nice To Haves

Preference may be given to individuals possessing a HS diploma or GED.

Responsibilities

Answer phones, route callers, take messages and provide general information to callers in a courteous and professional manner.
Greet customers, visitors, and patients while providing direction.
Determine the nature of their business and assist visitors and guests to various locations on the FSW campus as needed.
Respond in a timely manner to member requests, inquiries, and concerns. If unable to satisfy the member, locate the appropriate employee who can.
Check each member/guest into the Fitness Center.
Provide guests with a guest registration to complete and collect payment for the guest fee.
Follow guest check-in procedures.
Distribute keys and equipment.
Fold and disperse towels on an on-going basis.
Retrieve towels from laundry room and cycle towels through washer/dryer as needed to keep towels stocked.
Review “Read This First” book each shift worked to keep informed of any changes to classes, programs, or special activities, and for any announcements/notes pertaining to the Fitness Center operations.
Be knowledgeable of member names/locker numbers as well as staff names and the departments in which they work.
Use the established sign-up system to reserve RB, WB, and SQ for members and staff.
Record when PB equipment is checked out.
Manage program enrollment/money transactions such as guest fees, personal training fees, swim lesson fees, camp fees, etc.
Cooperate in maintaining the cleanliness and safety of the front desk.
Complete all tasks that are on the closing checklist at the end of the night.
Assist with Perkville Rewards program by redeeming points for reward members and giving out associated merchandise.
Assist manager/supervisor in restocking of Perkville supplies as well as front desk inventory items.
Prepare daily deposit/cash drawer report for MOD.
Assist other departments as needed (e.g., housekeeping, youth development, aquatics, etc.).
Participate in special fitness center events.
Follow policies, procedures, and safety standards.
Complete required education assignments annually.
Work toward achieving goals and objectives and participate in quality improvement initiatives as requested.
Perform other duties as assigned.