Front Desk Receptionist

National Vision•Tarentum, PA

4h•Onsite

About The Position

America's Best is part of National Vision, one of the largest optical retailers in the United States, with over 1,000 stores. Each location combines eyewear and eye care into one experience at a single low price. At National Vision, the belief is that everyone deserves to see their best to live their best, by making quality eye care and eyewear more affordable and accessible. As the face of the stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner upon arrival. They maintain organized patient records and ensure patient schedules flow smoothly, acting as a crucial part of operations. The role involves providing prompt, courteous service to customers both on the phone and in person. The company offers Sundays off, as stores are closed.

Requirements

Strong customer service skills required
Strong organizational skills required
High School Diploma or equivalent

Nice To Haves

Experience as a Receptionist, Front Office Representative or similar role preferred
0-2 years related experience or training preferred
Experience handling multiple phone lines preferred

Responsibilities

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.