Front Desk Receptionist - Wilmington, NC

Anne Arundel Dermatology • Wilmington, NC

3d • Onsite

About The Position

Atlantic Dermatology is hiring a full-time Front Desk Receptionist for our Wilmington, NC office. This role is ideal for someone who enjoys working directly with patients, managing front office responsibilities, and helping create a welcoming, organized experience in a busy outpatient setting. As a key member of the front desk team, you’ll support patient scheduling, check-in/check-out, patient communication, insurance-related front office tasks, and daily office flow.

Requirements

• High school diploma or GED required
• 1+ year of experience in a medical office, front desk, patient access, or medical receptionist role preferred
• Strong customer service, communication, and interpersonal skills
• Ability to multitask and stay organized in a busy medical office environment
• Working knowledge of HIPAA and patient confidentiality standards
• Experience answering multi-line phones and managing appointment scheduling
• Comfortable collecting patient payments and handling front office administrative tasks
• Intermediate computer skills, including EMR/practice management systems
• Strong attention to detail and time management skills
• Ability to work both independently and collaboratively as part of a team
• Ability to travel to and provide coverage for other local offices as needed
• Prolonged periods of sitting, with occasional standing, walking, stooping, and reaching
• Manual dexterity sufficient to operate a computer, keyboard, phone, copier, and other office equipment
• Ability to lift and carry up to 30 pounds as needed

Nice To Haves

• Prior dermatology experience is a plus
• Experience working in a fast-paced outpatient or specialty practice preferred

Responsibilities

• Greet patients in a friendly, professional, and welcoming manner
• Complete patient check-in and check-out
• Schedule appointments and assist with referrals
• Answer incoming calls, take accurate messages, and direct calls appropriately
• Enter and update patient demographics, insurance, and other registration information
• Review patient charts for completeness, accuracy, and required signatures
• Collect copays, balances, and other patient payments
• Track patient flow in the reception area and communicate with patients as needed
• Assist with billing- and insurance-related front office tasks
• Maintain patient records, incoming correspondence, and other administrative documentation
• Help manage office supply and product inventory as needed
• Run end-of-day reports and balance payment totals when closing
• Other duties assigned as deemed necessary by management

Benefits

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED