Front Desk Receptionist

Four Seasons Hotels and Resorts • Boston, MA

9d • $33 • Onsite

About The Position

Four Seasons Hotel One Dalton Street, Boston is seeking individuals who are passionate about hospitality to join their Front Office team as a Front Desk Receptionist. This role involves managing guest check-ins and check-outs, handling financial transactions, and ensuring guest satisfaction with a high level of professionalism and hospitality. The hotel is a Forbes Five-Star establishment located in the heart of Back Bay, offering luxurious accommodations and amenities.

Requirements

• 2 Years in a front desk role or 2 years’ luxury customer service experience necessary.
• Requires reading, writing and oral proficiency in the English language.
• Must already be legally permitted to work in the United States.
• Applicants without valid work authorization for the United States will not be considered.

Nice To Haves

• High School Degree preferred.

Responsibilities

• Check in guest in an efficient and friendly manner, using guest name whenever possible.
• Assure that guest is assigned type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to guest room and issues correct keys to the guest.
• Check out guest at end of stay and ascertain guest satisfaction.
• Collect keys, posts late charges and presents bill upon check out.
• Settle bill accurately through credit card or cash transaction.
• Maintain a balanced bank assigned by the hotel.
• Email the guest regarding any late charges processed to their account after their check-out (when proper email is available).
• Make change, cashes checks, exchanges foreign currency.
• Reconcile all transactions at the close of each shift and to cash out.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Ability to work, weekend, nights and holidays.

Benefits

• Hourly Rate: $32.85
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• COMPLIMENTARY Laundry
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED