Front Desk Receptionist

Michigan Orthopaedic Surgeons•West Bloomfield, MI

14h

About The Position

The Front Desk Receptionist supports patient-facing operations by providing customer service during check-in and check-out, managing patient information in the Electronic Medical Record, handling payments, and scheduling return appointments. The role requires maintaining confidentiality and complying with applicable state and federal laws, including HIPAA, OSHA, and FLSA.

Requirements

High school diploma or general education degree (GED).
Two years of customer service experience.
Maintain strict confidentiality and comply with applicable laws, including HIPAA, OSHA, and FLSA.

Nice To Haves

One year of experience in a medical setting is preferred.

Responsibilities

Provide a high standard of customer service while checking in patients, updating patient status, and answering phones.
Interview patients or their representatives and obtain and record identifying, emergency-contact, attending-physician, and payment-responsibility information.
Verify, update, and scan information for new and returning patients.
Track patient information in the Electronic Medical Record, collect co-pays, and ensure forms are completed.
Complete patient check-out, including collecting outstanding balances, providing correspondence from practices, and scheduling return appointments.
Enter patient admitting information into the computer.
Collect co-pays and/or payments on account.
Maintain a positive demeanor with patients, peers, supervisors, and physicians, including when receiving feedback or direction.
Stay current with and comply with applicable state and federal laws, including HIPAA, OSHA, and FLSA.
Maintain strict confidentiality.
Perform other duties as assigned.