Front Desk Receptionist

Four Seasons Hotels and Resorts • Toronto, ON

5d • Onsite

About The Position

Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they do! The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

Requirements

• Excellent personal presentation and interpersonal skills.
• Good problem solving ability.
• Proficiency in Hotel property management systems.
• Fluency in reading, writing, and spoken English.
• Continuous standing for the majority of the shift.
• Ability to lift at least 25lbs.
• Outgoing personality and a can-do approach to any task.
• Open availability and the ability to work all shifts including weekends, holidays, and overnights.
• Possess legal work authorization in Canada.

Nice To Haves

• 1-2 years previous Front Desk/Guest Service experience in a fast paced, luxury Hotel operation.
• Previous experience with OPERA PMS is an asset.
• Additional languages are a definite asset for career growth.
• Completion of Post Secondary Education in Hospitality or related field.

Responsibilities

• Ensure our guests have a smooth arrival and departure experience.
• Handle guest comments, questions, suggestions, and concerns.

Benefits

• Paid time off, including vacation and floating days
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Complimentary dry cleaning of uniforms
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
• Robust extended benefit plan, including medical, dental, vision, and pension
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree