Front Desk Receptionist

Resolve Pain Solutions•Jackson, TN

13d•Onsite

About The Position

We are seeking a friendly and highly organized Receptionist to be the first point of contact for our location in Jackson, TN. This role is responsible for ensuring a positive first impression through phone and in-person interactions, accurately capturing information for billing, and maintaining up-to-date patient records. If you are a compassionate, detail-oriented individual with excellent communication skills, we would love to have you join our team.

Requirements

High school diploma or equivalent is required.
Demonstrates competence in age-appropriate customer service for adolescents, adults, and seniors.
Performs duties with competence, professionalism, and attention to detail.
Strong understanding and alignment with the company’s mission and values.
Complies with applicable laws, regulations, and internal policies.
Demonstrates excellent interpersonal skills with patients, staff, and the public.
Ability to handle urgent situations calmly and efficiently.
Strong critical thinking skills, including problem-solving, planning, and decision-making.
Strong communication skills, both verbal and written.
Ability to develop and maintain effective relationships with patients and office staff.
Work involves minimal physical effort with intermittent periods of exertion.
Work is performed under normal clinic conditions with an emphasis on patient care.
Ability to manage multiple tasks and prioritize effectively.
Strong organizational skills and attention to detail.
Ability to work as part of a team and contribute to a positive work environment.

Nice To Haves

Three (3) - Five (5) years of experience in a physician's office is preferred.
Experience with medical records and billing systems is a plus.

Responsibilities

Greet patients and visitors warmly, ensuring a positive first impression of the clinic.
Handle patient inquiries and direct them appropriately.
Accurately gather and enter patient demographic and insurance information at the time of the first encounter.
Verify insurance coverage through clinic systems and coordinate with patients, payors, and referring physicians when needed.
Prepare patient charts and messages, ensuring all necessary information is complete and accurate.
Capture and update billing information to ensure accurate invoicing and seamless insurance processing.
Manage phone calls, schedule appointments, cancel or reschedule as necessary.
Take new patient consults and ensure all required information is collected.
Assist with closing out daily financial processes, including managing cash, checks, and credit card transactions.
Ensure smooth opening and closing of the clinic, including following security procedures, preparing the clinic for the day, and ensuring patient amenities are available.
Manage requests for medical records, fax requests, and maintain accurate filing systems.