MRI Front Desk Receptionist

BoulderCentre for Orthopedics and Spine•Broomfield, CO

7d•$18 - $26•Onsite

About The Position

Join our team as a Front Desk Receptionist, where you'll greet and guide patients and visitors with professionalism, manage paperwork and patient demographic data in our EMR system, handle incoming calls, oversee patient check-ins and check-outs, collect payments, and perform various clerical duties. Your role will be pivotal in ensuring seamless patient experiences and the efficient operation of our clinic.

Requirements

High school diploma or equivalent required.
At least one year of customer service or receptionist experience, preferably in a medical office.
Experience using multi-line telephone systems.
Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to provide compassionate, professional customer service to patients and coworkers.
Comfortable handling sensitive and confidential information.
Ability to de-escalate difficult situations with professionalism and empathy.
Proficiency with Microsoft Office (Word, Excel, PowerPoint) and electronic medical record (EMR) or practice management software.
Ability to work independently while contributing to a collaborative team environment.
Availability to work the closing shift until 8:00 PM, Monday through Friday.

Responsibilities

Welcome patients, visitors, and staff in a professional, friendly, and courteous manner.
Check patients in and out while collecting required documentation, demographic information, and co-payments.
Answer and direct incoming telephone calls promptly and professionally.
Schedule MRI appointments by phone and in person using the electronic medical record (EMR) system.
Coordinate appointment scheduling based on provider availability and patient preferences.
Maintain accurate scheduling records to support efficient clinic operations.
Communicate with providers, technologists, and staff regarding imaging orders and patient scheduling needs.
Answer routine, non-medical questions and provide clear instructions to patients.
Explain financial responsibilities, including co-pays, deductibles, and coinsurance, and collect payments as required.
Maintain clean, organized reception, waiting, and common areas.
Open and close the office as assigned.
Help ensure efficient patient flow and communicate delays to patients and clinical staff.
Protect patient privacy by following HIPAA requirements and maintaining confidentiality.
Follow all clinic safety, security, and organizational policies.
Assist with ordering, receiving, stocking, and distributing office supplies.
Deliver exceptional customer service to patients, coworkers, and providers.
Perform other duties as assigned.
Verify patient demographics and obtain required signatures on consent forms, medical histories, and other documentation.
Prepare patient files for MRI Technologists.
Occasionally assist MRI Technologists with patient positioning during diagnostic procedures.
Verify insurance benefits, obtain pre-authorizations when required, and educate patients regarding deductibles and coinsurance.
Process MRI claims for reimbursement following completed procedures.

Benefits

Basic Life/AD&D –Guardian
16 days of PTO per year
7-7.5 paid holidays per year
EAP
401(k) Safe Harbor Contribution
Medical
HSA and FSA
Dental
Vision
Short-Term Disability
Voluntary Life and AD&D
Flex Spending Accounts
General Purpose Healthcare FSA
Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)
401K