Front Desk Receptionist
About The Position
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Ensures the process of the guest checking in and out is completed in an efficient and friendly manner. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Requirements
- High level of hospitality and professionalism
- Ability to accommodate special requests
- Ability to resolve customer complaints
- Ability to assist customers in all inquiries
- Efficient and friendly check-in/check-out process
- Accurate assessment of guest needs and requests
- Compliance with all Four Seasons’ policies
Responsibilities
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolves customer complaints
- Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Ensures the process of the guest checking in and out is completed in an efficient and friendly manner
- Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Complimentary life insurance
- Short-term disability insurance
- Paid time off
- Paid holiday
- 401k Retirement Plan
- Complimentary employee meals
- Complimentary room nights at Four Seasons hotels around the world
- Discounted employee parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
