Front Desk Receptionist (pm shift)

Toronto Cricket Skating and Curling Club•Toronto, ON

4d•Onsite

About The Position

The Toronto Cricket Skating and Curling Club is seeking a Front Desk Receptionist for the pm shift to join their Admin. Department. This role is crucial for creating a positive first impression for members and guests, professionally representing the Club, and ensuring effective communication among all stakeholders. The Club is a family-oriented private institution with over 4,000 members, focused on delivering exceptional experiences through a warm and welcoming culture. They value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, and Wellness and Fun.

Requirements

Some post-secondary education required, preferably in hospitality or a related program.
Working level proficiency in Microsoft Excel, Word, and Outlook required.
Office equipment and computer literacy in a professional setting required.
Ability to interpret and implement policies in a customer-centric context.
Excellent written and oral communication skills.
Ability to multitask, prioritize requests, and handle interruptions effectively.

Nice To Haves

Standard First Aid and CPR/AED certification an asset.
2-3 years of experience in a private club or similar environment preferred.
Knowledge in Northstar or similar club management software an asset.

Responsibilities

Create a welcoming environment by greeting members, guests, and staff by name, and answering/connecting phone calls.
Maintain up-to-date knowledge of Club departments, events, and bookings via Northstar to assist members with inquiries, concerns, and requests.
Assist members with booking and cancelling appointments, executing rain out blockages, and posting messages through Northstar.
Support Club communications by receiving and distributing mail, and maintaining Club-wide printed information, forms, and contact lists.
Monitor Club entry using fob access, guest/vendor registration, record unauthorized entries, and communicate guest arrivals to confirm accompaniment.
Liaise with all departments to address member service expectations, such as maintenance or housekeeping requests.
Contact appropriate departments regarding changes in members’ financial statuses and eligibility to charge items.
Monitor the security camera system and report unauthorized individuals or suspicious activities to the Duty Manager.
Collaborate with the Duty Manager to make Club-wide emergency announcements via the paging system, answer calls from emergency services, and assist with notifying departments via Microsoft Teams.
Log and turn over lost property to the Club’s lost and found area daily.
Work in compliance with the Occupational Health & Safety Act (OHSA) and Club safety policies and procedures.
Conduct oneself in alignment with the Well Played service model (Prompt, Personalized, Polite) to support member services and respect in the workplace.