Front Desk Receptionist (Bilingual Chinese)
Astrana Health, Inc.•Monterey Park, CA
•$20 - $22•Onsite
About The Position
We’re looking for a friendly, detail-oriented professional to be the welcoming face of our Astrana Breast Center in Monterey Park, CA. As a Front Desk Receptionist, you’ll play a vital role in creating a smooth and positive experience for our patients - from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you!
Requirements
- Medical front desk or healthcare administrative experience preferred
- Fluency in Chinese required; Mandarin or Cantonese
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency with scheduling software and basic computer applications.
- Ability to multitask effectively in a fast-paced environment.
- Compassionate, patient-focused approach.
Responsibilities
- Greet patients and check them in promptly; verify ID, demographics, and insurance, and update information accurately in the RIS system.
- Collect and process payments for services with accuracy.
- Complete all required registration forms.
- Scan required documents into the RIS system.
- Coordinate with technologists regarding patient readiness and wait times.
- Answer incoming calls promptly; provide information, respond to patient inquiries, and direct calls to appropriate personnel.
- Schedule appointments and provide exam preparation instructions.
- Confirm appointments with patients and referring offices.
- Verify insurance eligibility for scheduled and walk-in patients; ensure all insurance documentation is complete and accurate.
- Fax reports and forward images upon request.
- Provide Chinese translation support for patients and staff.
- Maintain a clean, organized front desk and waiting area.
- Handle and protect PHI in strict compliance with HIPAA regulations.
- Participate in cross-training and attend monthly staff meetings.
- Perform additional duties as assigned by the supervisor/manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
