Front Desk Receptionist - Urgent Care (Bilingual Chinese)

Astrana Health, Inc.•Los Angeles, CA

2d•$21 - $23•Onsite

About The Position

We are currently seeking a friendly, detail-oriented Front Desk Receptionist to assist our Urgent Care Centers. This role will report to the Clinical Supervisor and enable us to continue to scale in the healthcare industry. Our Values: Put Patients First, Empower Entrepreneurial Provider and Care Teams, Operate with Integrity & Excellence, Be Innovative, Work As One Team.

Requirements

Fluent in Chinese (Mandarin or Cantonese)
High school diploma or GED
Must be computer proficient
Must be detail oriented and possess strong organizational skills in a fast-pace environment
Good verbal and written communication skills.
Be able to prioritize workload while remaining flexible.
Highly motivated and able to work with multiple teams simultaneously.

Nice To Haves

Prior experience working as a Front Desk Receptionist in a healthcare setting preferred

Responsibilities

Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
Provide basic and accurate information in-person and via telephone/email.
Maintain the reception area, keeping it clean and free of clutter.
Submit treatment authorization requests.
Assist Medical Assistants with taking patients’ vital signs as needed.
Maintain office security by following safety procedures and controlling access via the reception desk.
Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Other duties as required.