Front Desk Receptionist FT -West Houston

Houston Eye Associates•Houston, TX

20d•Hybrid

About The Position

The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service. Bilingual Spanish required. The role contributes to the organization by overseeing the various tasks of the front desk.

Requirements

High School Diploma or equivalent
One (1) year office experience
Bilingual Spanish required

Nice To Haves

Two (2) years medical office experience preferred
Bilingual Spanish a huge plus!

Responsibilities

Greet all patients and guests with a smile and helpful manner.
Communicate effectively with patients, guests, colleagues, and physicians.
Provide patients with necessary instructions or directions.
Process patient documentation and update patient demographics with accuracy.
Triage incoming calls promptly and in a pleasant manner.
Review all phone messages and return calls timely or direct messages to the appropriate person.
Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
Close-out daily batches promptly and with accuracy.
Maintain a clean and organized waiting room and work area.
Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
Meet and adhere to HEAs policies and procedures, uphold the highest ethical principles and patient confidentiality.
Comply with all State and Federal regulations.
Other duties as assigned based on business operational needs.