Front Desk Receptionist

Whitewater Eye Centers LLC•Connersville, IN

12d

About The Position

This individual is responsible for greeting patients as they check in and out; answering the phone and scheduling appointments; obtaining/verifying patient information; scheduling follow up appointments; enter charges and payments; processing end of day reports.

Requirements

High school diploma or equivalent.
Two years minimum experience in customer service.
Excellent customer service and communication skills.
Accurate data entry.
Ability to work as a team member.
Management of multiple tasks simultaneously.
Motivation to succeed.
Strong organization with attention to detail.
Empathetic personality with concern and respect for patients’ needs.
Composure under pressure.

Responsibilities

Greet, check-in patients.
Obtain/update patient demographic information, scanning in insurance cards
Print patient demographic page for patient signature and fee ticket.
Put the chart up in the bin for clinic staff to pick up.
Check patients out, making next appointments or recall, entering charges, payments and adjustments.
Process end of day reports and deposits; fax to Zane.
Closer delivers deposit to bank nightly.
Designated person picks up the bag/receipt from bank, verifying the correct amount was credited to account and then staples the receipt to the appropriate day sheet cover page.
If any WSC payments are taken, advise Janet on fax cover sheet to transfer funds and then mark on appropriate payment report of the same.
Assists in general office duties and other duties, as needed.
Answers phone
Appointment scheduling.
Confirm appointments 1 day ahead / verifying vision benefits