Front Desk Receptionist

Elite DNA Behavioral Health•Jacksonville, FL

3d•$18 - $20•Onsite

About The Position

Elite DNA Therapy Services is a leading provider of behavioral and mental health services in Florida, experiencing rapid expansion. We are committed to delivering high-quality, accessible care and fostering a supportive environment for professional growth. We are seeking a Full-Time Front Desk Receptionist for our Gainesville, FL location, operating Monday-Friday from 8 AM to 5 PM. Our mission is to attract top talent to support our goals, enabling you to grow with us. We foster a collaborative culture focused on providing excellent patient care through comprehensive services. Elite DNA Therapy Services pioneered a care coordination approach in mental health, ensuring patients are matched with ideal services and providers before direct care. Our team offers cutting-edge therapy services, including psychotherapy, psychiatry, and specialized programs like psychosocial rehabilitation, EMDR, and group therapy. Integrity and compassion guide all our actions towards patients and employees. Joining the Elite DNA team means being part of an organization that helps children, adults, and families in our communities live better lives.

Requirements

High school graduate/GED or formal training from a vocational school.
One year of medical experience from a similar setting.
Friendly personality with a desire to work with the public.
Ability and willingness to treat all patients with kindness and consideration, even in difficult situations.
Ability to handle multiple functions simultaneously.
Ability to work in a fast-paced office environment.
Ability to push, pull, lift, move, and/or carry up to 15 lbs.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, and phones.
Ability to type at least 35 wpm.
Ability to interact with others in person, via phone, email, and written correspondence.
Ability to relate to patients, with familiarity with medical terminology and triage procedures.
Ability to relate to the public regardless of ethnic, religious, and economic status.
Ability to communicate effectively with people and understand their problems.
Must believe in providing healthcare with dignity for all.
Knowledge of computers and Microsoft Office.
Understanding of community-based organizations.
Promotes and believes in Elite DNA's mission statement.
Strong sensory skills, including visual acuity, good hearing, and dexterity.
Ability to stand and sit for periods of time and move constantly throughout the workday.
Good speaking and listening skills.

Nice To Haves

Bilingual: Fluent in Spanish.

Responsibilities

Supervise daily receptionist staff operations.
Ensure team members greet patients and visitors professionally.
Manage incoming telephone calls and relay them to the appropriate staff.
Perform various clerical duties in a professional manner.
Welcome patients in person or by phone, explaining services, payment categories, and billing procedures.
Schedule appointments and direct walk-in patients and emergencies according to established policies.
Answer all incoming calls and route them to the appropriate staff.
Register patients according to protocols and collect all necessary documentation.
Generate and ensure completion of required patient documents.
Review and verify patient insurance coverage or other agency coverage, and calculate patient charges.
Collect deposits or co-pays/deductibles before patient appointments, following established policies.
Inform patients of outstanding balances, collect payments, and issue receipts.
Collaborate with Provider and Medical Assistant staff to ensure smooth patient flow and minimize wait times.
Call patients to remind them of appointments.
Follow up on 'no show' patients daily.
Communicate patient problems or complaints to the clinic manager or designee.
Refer patients who missed appointments to the Clinic Managers for follow-up, per policies and procedures.