Part time Front Desk Receptionist

Westborough Behavioral Healthcare Hospital•Westborough, MA

7h•$18 - $25•Onsite

About The Position

Westborough Behavioral Healthcare Hospital is seeking a warm and welcoming Front Desk Receptionist for a part-time position. This role is crucial for managing visitor access, supporting administrative projects, and maintaining a welcoming, calm, and quiet lobby environment. The ideal candidate will be approachable, respectful, and demonstrate ownership and accountability.

Requirements

High School Diploma/GED required.
Minimum of 1 year customer service and/or business office experience.
Superior verbal communication skills.
Professional image presentation in person and over the phone.
Ability to easily establish rapport, present information, and respond to questions from clients and the general public.
Ability to listen and understand the needs of clients, staff, and the general public.
Familiarity with Microsoft Office Suite (Outlook, Word, and Excel) and supporting hospital software applications.
Ability to work respectfully with and adapt to co-workers.
Ability to maintain composure and assist in stressful situations.
Strong organizational and problem-solving skills.
Ability to multi-task when necessary.

Nice To Haves

Associate or Bachelor degree a plus.
Some health care related experience a plus.

Responsibilities

Screening for safety and directing incoming calls or visitors to the appropriate individual or department, ensuring excellent customer care.
Answering questions and inquiries, including research and follow-up for more in-depth information.
Collaborating with Administrative, Clinical, and Medical staff in routine and emergency situations.
Ensuring compliance with applicable regulations and hospital policies and procedures.
Receiving, sorting, and forwarding mail and packages.
Accepting and completing special projects as assigned.
Maintaining prompt and regular attendance.