Front Desk Receptionist

Recovery Network • Baltimore, MD

1d

About The Position

Recovery Network is seeking a highly motivated, organized, and reliable full-time Front Desk Receptionist. The organization provides addiction treatment, behavioral health therapy, and treatment for individuals with a dual diagnosis. Its mission is to help individuals learn to live a positive, sober lifestyle and make changes that support successful, independent living.

The Front Desk Receptionist welcomes visitors and clients, handles incoming calls, schedules and confirms appointments, coordinates assessments and follow-up appointments, creates client charts, and helps gather and verify insurance information. The role also involves collecting and logging client payments, assisting with specimen collection as needed, and communicating respectfully and promptly with team members to support quality client care. The position uses an EMR system, Microsoft Outlook, and Microsoft Teams.

The schedule is Monday through Thursday, 9:00 a.m. to 5:00 p.m., and Friday, 9:00 a.m. to 4:00 p.m. Pay is $17.00 per hour.

Requirements

• Prior experience with administrative duties.
• Computer literacy.
• Prior experience working with EMR (Electronic Medical Records) systems.
• Excellent documentation and communication skills.
• Sound judgment, professionalism, and compassion for client care.

Nice To Haves

• Experience working with individuals with substance misuse and mental health diagnoses is strongly preferred.
• Experience working in a behavioral health treatment program is strongly preferred.

Responsibilities

• Welcome visitors and clients in person or by telephone in a professional and timely manner.
• Answer incoming calls from clients, referral sources, and others professionally.
• Call clients to schedule and confirm appointments.
• Coordinate assessment and follow-up appointment scheduling using an EMR system, Microsoft Outlook, and Microsoft Teams.
• Create new client charts and obtain the information needed to schedule appointments.
• Verify initial Medicaid insurance authorization and obtain private insurance information to support verification by the billing team.
• Collect and log client payments for private insurance.
• Assist with specimen collection as needed.
• Communicate respectfully and promptly with team members to support quality client care.

Benefits

• Paid time off (PTO).
• Optional medical, dental, and vision coverage.
• Optional 401(k) with employer match.
• Employer-paid life insurance.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed