Full-Time Front Desk Receptionist

USPI•Murfreesboro, TN

3h•Onsite

About The Position

New Salem Surgery Center is a state-of-the-art multispecialty surgery center dedicated to providing the highest quality surgical care in a comfortable and efficient environment. Our team of highly skilled surgeons and medical professionals is committed to delivering exceptional patient care and ensuring positive outcomes. The Front Desk Clerk serves as the first point of contact for patients and visitors, playing a critical role in delivering a positive patient experience. This position is responsible for greeting patients, managing check-in and check-out processes, handling scheduling, and supporting daily front desk operations in a fast-paced clinical environment.

Requirements

High school diploma or equivalent required
Professional appearance and demeanor
Strong attention to detail and organizational skills
Demonstrated longevity and stability in prior roles

Nice To Haves

Previous experience in a medical front desk or healthcare setting preferred
Strong customer service and communication skills
Ability to multitask and work efficiently in a fast-paced environment
Basic computer skills and familiarity with electronic medical records (EMR) systems preferred

Responsibilities

Greet patients and visitors in a courteous, professional, and compassionate manner
Register patients and verify demographic, insurance, and billing information
Schedule, reschedule, and confirm appointments
Collect co-pays and process payments as required
Answer incoming phone calls and respond to patient inquiries accurately and efficiently
Maintain patient records in accordance with HIPAA and company policies
Coordinate with clinical staff to ensure smooth patient flow
Monitor waiting areas and keep front desk areas organized and professional
Assist with administrative tasks and other duties as assigned