Front Desk Receptionist/U.A. Technician

Medicine Wheel Recovery Services•St Helens, OR

19d

About The Position

The Front Desk Receptionist/UA Technician assists service recipients with maintaining appointments, records, and accounts. They are responsible for collecting, scanning and inputting client paperwork into the medical record. The Front Desk Receptionist/UA Technician assists with non-clinical duties associated with maintaining a clean, welcoming environment conducive to recovery.

Requirements

Must fully support our mission
High School Diploma/GED required
Must be able to multi-task, demonstrate flexibility, have excellent customer service skills, must have excellent telephone skills and the ability to operate a multi-line phone system.
Must demonstrate excellent time management and organizational skills.
Must demonstrate excellent attention to detail.
Must demonstrate ability to navigate/operate within electronic health records.
Must possess skill in the applications within Microsoft Office Suite and Google Apps.
Excellent communication and conflict resolution skills.
Ability to work and thrive in dynamic environments and under pressure.
Ability to maintain high professional standards and set and maintain professional boundaries at all times with participants, staff, and community partners.
Must be able to work collaboratively with team members, participants, and the community.
Must treat others with empathy, dignity and respect at all times.
If recovering, must have a minimum of two years of continuous sobriety.
Must be able to pass a criminal background check, DMV check, and pre-employment drug testing.
Must be able to pass random drug screening throughout time of employment.

Responsibilities

Welcomes service recipients and visitors with warm greeting, in person or on the telephone.
Answers questions or refers to the appropriate staff member.
Optimizes participant’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps participants’ appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts participants by anticipating potential anxieties; answers participants’ questions or provides information for participants.
Maintains the tidiness of reception area/lobby/participant waiting areas.
Ensures availability of treatment information by accessing and maintaining records.
Maintains participant accounts by obtaining, recording, and updating personal and financial information; recording and collecting patient charges; controlling credit extended to patients.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps serve recipients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information according to Federal and State regulation.
Collects urinalysis samples according to designated protocol and standards; maintains chain of handling to ensure fidelity.
Maintains operations by following policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Participates in supervision, including development planning and activities.
Performs other duties, as assigned.