Front Desk Receptionist & Treatment Coordinator

WorkWell Dental Management • Lewiston, ME

16d • Onsite

About The Position

Androscoggin Dental Group is looking for an enthusiastic, personable, and patient-focused Front Desk Receptionist / Treatment Coordinator to join their team in Lewiston, Maine. They are a well-established dental practice serving patients of all ages, providing comprehensive dental care in a welcoming and modern environment. They believe excellent dentistry is about more than clinical care — it's about creating an exceptional experience from the first phone call to the final goodbye.

Requirements

• Warm & welcoming personality
• Genuine enjoyment of people and ability to make patients feel comfortable
• Confidence in discussing treatment, finances, scheduling, and next steps with patients
• Organizational skills to juggle a busy schedule, multiple priorities, ringing phones, and patient questions
• Great communication skills, able to explain things clearly and professionally while being personable and approachable
• Patient-focused approach, understanding individual patient stories, comfort levels, and needs
• Team player mentality
• Dental front-office experience is strongly preferred
• Experience with treatment coordination, insurance, scheduling, or presenting treatment is preferred
• Excellent customer service skills
• Professionalism
• Willingness to learn

Nice To Haves

• Experience with dental software (Eaglesoft)
• Experience with insurance verification

Responsibilities

• Welcoming patients and making them feel at home
• Answering phones and assisting patients with scheduling and questions
• Coordinating new patient appointments and keeping the schedule running smoothly
• Presenting and coordinating treatment plans
• Helping patients understand their treatment options and next steps
• Discussing financial arrangements, insurance benefits, and financing options
• Following up with patients who have outstanding treatment
• Coordinating communication between patients, doctors, hygienists, and the clinical team
• Keeping patient information accurate and up to date
• Helping create a positive, organized, and upbeat front-office environment
• Being the person who helps turn a nervous dental patient into a happy, loyal one

Benefits

• Paid Time Off (PTO)
• Paid Sick Time
• Medical Benefits
• 401(k) with Employer Match
• Opportunities for professional growth and development
• A supportive, team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed