Front Desk & Treatment Coordinator
About The Position
We’re looking for a friendly, organized, and dependable team member to join our orthodontic practice in Denver! This position serves as the first point of contact for patients and families, creating a warm and professional experience from the moment they arrive. The primary focus of this role is front desk and administrative support, including greeting and checking in patients, answering and routing calls, scheduling appointments, processing payments, and verifying and updating patient and insurance information. The right candidate will help ensure the daily schedule runs smoothly, communicate effectively with patients and team members, and maintain an efficient, welcoming front office. This team member will also be cross-trained as a Treatment Coordinator, assisting with new patient consultations and treatment presentations when needed. Responsibilities may include preparing patient charts and records, reviewing treatment recommendations, coordinating follow-up appointments, and guiding patients through financial and scheduling steps. You’ll play a key role in helping patients feel informed, comfortable, and confident in their orthodontic care. We’re looking for someone who is team-oriented, detail-driven, and proactive—someone who enjoys working closely with both patients and coworkers to create a seamless, positive experience from the front desk to the treatment chair.
Requirements
- High school diploma or equivalent
- Experience in a front desk, dental receptionist, or customer service role
- Strong communication, multitasking, and time management skills
- Computer proficiency (Microsoft Office, email, and scheduling systems)
Nice To Haves
- Previous experience in a dental, orthodontic, or healthcare setting
Responsibilities
- Greeting and checking in patients
- Answering and routing calls
- Scheduling appointments
- Processing payments
- Verifying and updating patient and insurance information
- Ensuring the daily schedule runs smoothly
- Communicating effectively with patients and team members
- Maintaining an efficient, welcoming front office
- Assisting with new patient consultations and treatment presentations
- Preparing patient charts and records
- Reviewing treatment recommendations
- Coordinating follow-up appointments
- Guiding patients through financial and scheduling steps
Benefits
- Competitive pay + growth opportunities
- Monthly Bonus opportunities based on production
- Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life insurance
- FSA and HSA
- 401K with company contributions
- Paid time off + paid holidays
- Free or discounted dental and orthodontic treatment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
