Front Desk Receptionist/Support Staff for Behavioral Health Agency

Summit Psychological Associates•Akron, OH

16d•Onsite

About The Position

Summit Psychological Associates is a growing community mental health agency that provides mental health and substance abuse treatment services to individuals and groups. We are looking to add a member to our Front Desk/Support Staff team to assist in various tasks within our agency. This is a fast-paced, high-volume office that needs a person who has excellent customer service skills and can work independently once trained.

Requirements

Excellent computer and typing skills including being proficient in Microsoft Office and scanning of documents.
Strong communication skills.
Consistent Attendance
High standards of customer service.
Excellent analytical skills, including problem identification and resolution.
Understand and comply with all HIPAA regulations.

Nice To Haves

Previous doctor's office or mental health/substance abuse agency is preferred.
Experience working with electronic medical records preferred.

Responsibilities

Answer all calls coming in for the office, directing calls to staff members that can assist the caller if cannot assist them directly.
Copy insurance/Medicaid cards and collect copays at time of visit.
Greet clients who attend services in person and complete necessary documentation with client.
Answer client questions, reschedule clients, take messages for clinical staff via phone.
Provide support to clinical staff by copying, faxing, scanning, and emailing materials.
Use agency electronic record to determine necessary copays and amounts due at time of visit.
Enter notes in electronic record related to phone calls or client interactions.
Assist in scheduling appointments for psychiatrist once a week and facilitate remote sessions from office for clients without remote capability from home.