Front Desk Receptionist/Security Associate
About The Position
This Full Time, On-Site position reports to the Security Manager and is part of the Security Department. The role averages approximately 32.5 hours per week (0.8 FTE) and qualifies for benefits. Additional hours may occasionally be available or required based on business needs. This position provides a consistent customer-facing presence at the front desk while supporting facility access control. It is not a licensed Security Officer position and does not perform routine patrol, enforcement, or emergency response functions except as directed during emergencies or business continuity events. The role serves as the primary point of contact for visitors, vendors, applicants, and associates, creating a professional and welcoming first impression of LeeSar/CSF. It manages front desk operations, visitor access procedures, incoming calls, and administrative support functions for the Security Department. The role also supports facility security through visitor management, access control procedures, monitoring security systems, and maintaining accurate records. It collaborates with Security, Human Resources, and operational departments to provide exceptional customer service and maintain a safe and secure environment.
Requirements
- High School diploma or equivalent required.
- Must be at least 18 years of age.
- Authorization to work in the United States without current or future employer sponsorship.
- Professional business casual dress code.
- Strong customer service orientation and interpersonal skills.
- Professional verbal and written communication skills.
- Proficient computer skills including Microsoft Outlook, Word, Excel, and internet applications.
Nice To Haves
- Previous customer service, receptionist, administrative support, hospitality, healthcare, retail, banking, or similar experience is preferred.
Responsibilities
- Serve as the primary receptionist and front desk representative for the organization.
- Greet visitors, vendors, applicants, and associates in a professional, friendly, and service-oriented manner.
- Answer, screen, and direct incoming telephone calls.
- Maintain a professional, organized, and welcoming reception area.
- Provide information and assistance to visitors and associates while ensuring a positive customer experience.
- Assist with data entry, tracking reports, and special projects.
- Process incoming mail, packages, and deliveries.
- Manage visitor registration, sign-in, and badge issuance processes.
- Verify visitor authorization and follow established access control procedures.
- Notify associates of visitor arrivals and coordinate visitor access as appropriate.
- Maintain visitor logs and access records.
- Monitor facility entrances, security cameras, and designated access points.
- Escalate unusual or suspicious activity to Security personnel in accordance with established procedures.
- Maintain effective communication with Security, Human Resources, and other departments.
- Demonstrate professionalism, patience, and discretion in all interactions.
- Maintain confidentiality of information, records, and sensitive matters.
- Embrace and demonstrate the organization's Core Values.
Benefits
- Qualifies for benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
