Front Desk Receptionist/Scheduler

New Horizon Therapy•Phoenix, AZ

5d•$20 - $22•Onsite

About The Position

New Horizon Therapy is looking for a pleasant and friendly Front Desk Representative to join their team. This role involves various receptionist and clerical duties, serving as the first point of contact for clients. The primary goal is to make clients feel comfortable and satisfied, thereby improving the client experience, satisfaction, and company reputation. The position is 3 days a week (Monday-Wednesday, 8:45 AM - 6:00 PM) and involves working with a pediatric clientele receiving Occupational Therapy and Speech Therapy.

Requirements

Some experience with scheduling
Some experience with front desk work
Ability to make a good impression and improve company reputation
Ability to make guests feel comfortable and satisfied
Ability to answer client questions, offer support, and guide/advise clients
Ability to keep the front office clean and representative
Ability to follow agendas and scripts
Willingness to help with billing as needed

Responsibilities

Answering phones, checking messages, and returning missed calls
Scheduling appointments and managing referrals
Taking pictures of new clients
Scanning and uploading patient records
Checking and following up on the INFO email
Sending out and following up on completed and uncompleted Intakes on Intake Q
Creating patient files
Taking payments and posting them to the appropriate chart
Checking insurance for Intake Q clients (AHCCCS plans only)
Calling clients with non-confirmed therapy and evaluation appointments
Following up on no-show and/or canceled appointments
Faxing medical providers and other agencies when appropriate
Communicating with therapists and families when a therapist is out of the office
Preparing the supply list at the end of the month
Maintaining the reception area organized and clean
Performing other general office duties as needed