Front Desk Receptionist/Customer Service Rep

Eurpac Service • Virginia Beach, VA

8d • Onsite

About The Position

Muscle Foods USA, a Division of EURPAC SERVICE, INC., is a nationwide wholesale distributor of sports nutrition and health products. As a nationwide wholesale distributor of sports nutrition and health products, we make it a priority to provide our customers with quality goods and services. With over 100 years of combined experience, our talented team is here to assist you in purchasing the best sports nutritional products for your specific market. We have established strong relationships with thousands of loyal retail customers across the country and the rapport we have with top selling vendors worldwide helps us to provide the personalized service that you will come to expect at Muscle Foods USA. Muscle Foods USA, a Division of EURPAC SERVICE, INC. is currently looking for a Front Desk Receptionist/ Customer Service Representative to join our team in Virginia Beach, Virginia. While this position is primarily a Customer Service Representative role, it also serves as the company's front desk receptionist.

Requirements

• Must have basic knowledge Excel, and Outlook, and be comfortable learning new systems as a tool to perform daily functions
• Must have good attendance
• Must have a positive attitude and the ability to work well with others
• Must possess a sense of urgency and ability to prioritize
• Must have the ability to multitask in a fast-paced environment
• Must have good organizational skills

Responsibilities

• Manage the front desk area
• Handle Customer Service Issues politely, efficiently, and promptly
• Handle all routine and non-routine Customer Service Complaints
• Assure that all problem issues are in process of being resolved and contact has been made with the requestor
• Answering Incoming Phone Calls, Sorting Mail & Daily deliveries
• Greeting and screening visitors
• Import and finalizing orders
• Return authorizations for defective or wrong shipments
• Product issues: pricing, availability, UPCs, case packs
• Communication with VP’s, Customer buying teams, store personnel & sales reps, via email or phone
• Resolve issues with orders once the order has been processed and forwarded
• Document and retain any communication regarding a given issue
• Misc. team duties; filing, phone back up
• Special projects and other tasks that may be assigned as needed.

Benefits

• Medical, dental and life insurance coverage after 60 days of employment
• 401(k) with an employer match after one year of service
• Employee Stock Ownership Plan after one year of service
• Paid holidays and generous paid time off
• Limited work or no work on weekends
• At Cost Employee Purchase Program
• College Scholarship opportunities for employees’ dependents
• Career opportunities with a growing company
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed