Front Desk/Receptionist
About The Position
Closet Factory Jacksonville is seeking a friendly, organized, and detail-oriented Front Desk Receptionist / Customer Experience Coordinator to be the first point of contact for customers. This role is crucial in ensuring an exceptional customer experience from initial contact through project completion. The ideal candidate will enjoy helping people, thrive in a fast-paced environment, and take pride in maintaining an organized office. Closet Factory Jacksonville is a local manufacturer of custom storage solutions, committed to delivering outstanding customer experiences.
Requirements
- Genuinely enjoys helping people and takes ownership of their work
- Friendly, positive, and professional demeanor
- Highly organized with exceptional attention to detail
- Able to multitask without sacrificing accuracy
- Comfortable working in a fast-paced office where priorities can change throughout the day
- Excellent communicator, both verbally and in writing
- Dependable team player who enjoys collaborating with others
- Resourceful and proactive when solving problems
- Comfortable learning new software and systems
- Proficient with Microsoft Word, Excel, Outlook, and general computer applications
Nice To Haves
- Previous experience in customer service, reception, scheduling, office administration, or project coordination
Responsibilities
- Greeting customers and visitors with warmth and professionalism
- Answering and directing incoming phone calls
- Responding promptly to emails and customer inquiries
- Scheduling free in-home design consultations
- Coordinating appointments and calendars for our design team
- Supporting customers throughout every stage of their project
- Working closely with designers, installers, and production staff to ensure projects stay on schedule
- Resolving customer questions and concerns with professionalism and empathy
- Maintaining accurate customer records and project information
- Assisting with administrative and office support tasks
- Helping create a welcoming, organized, and efficient office environment
Benefits
- Stable, full-time, year-round employment
- Supportive and collaborative team environment
- Opportunities to learn and grow professionally
- Casual, respectful workplace culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
