Front Desk Receptionist, Community Aide (NCS) - Department of Human Resources

Baltimore City • Baltimore, MD

1d • $15 - $30 • Onsite

About The Position

The Department of Human Resources seeks a receptionist to answer the phone, greet customers, and provide clerical and administrative support. The role will assist with a variety of administrative tasks including but not limited to telephone support, mail handling, office equipment, document management and general clerical support.

Requirements

• Education: High School Diploma or GED
• Experience: Have six months of clerical experience
• Equivalency Notes: Have an equivalent combination of education and experience.
• Proficient in data entry, spreadsheets, and word processing.
• Experience as a receptionist or strong desire to learn the role.
• Courteous, friendly, and professional in all interactions.
• Strong verbal and written communication skills.
• Excellent customer service and public-facing skills.
• Organized and able to manage multiple tasks efficiently.
• Detail-oriented with a polished and professional presence.
• Quick learner, adaptable, and able to solve problems independently.

Responsibilities

• Answer incoming calls promptly and professionally
• Record complete and accurate messages
• Route calls to appropriate staff, departments, or external agencies
• Schedule and coordinate internal and external conference calls if required
• Follow policies for incoming/outgoing mail
• Manage change-of-address notices and return mail procedures
• Attach account codes (“Blue Slips”) to outgoing mail
• Receive, inspect, and verify package contents; return or report damaged or missing items
• Sign for and distribute certified, registered, and express mail
• Operate and maintain copier, scanner, and fax machines
• Maintain paper and toner inventory, and update staff scanner directory
• Distribute incoming faxes to appropriate staff
• Troubleshoot copier issues and coordinate repairs as needed
• Perform morning opening and evening closing procedures
• Keep lobby, conference room, and shared areas clean and organized
• Monitor/track and restock general office and breakroom supplies
• Clean pantry/refrigerator weekly
• Perform data entry, document formatting, and mail merge functions when needed
• Ensure documents follow office style guidelines
• Demonstrate courteous, professional, and service-oriented behavior
• Show a willingness to learn and adapt in a high-visibility role

Benefits

• The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
• This office also supplies wellness programs, support groups, and workshops.
• You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED