Front Desk Receptionist/Administrator
About The Position
We are seeking to fill a position for full-time front desk receptionist for our fast-paced outpatient physical therapy clinic located in Manassas and Gainesville. Above all, this position requires excellent customer service skills and a warm, friendly demeanor. As the first and last person our amazing clients see when they enter and leave our facility, your role is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. The ideal candidate must be able to provide exceptional customer service, going above and beyond the standards. We are looking for someone who is compassionate and kind, and has the ability to provide a positive patient experience. The job responsibilities will include greeting and assisting patients, scheduling appointments, answering phones, obtaining/verifying medical insurance benefits, and other administrative tasks. The ideal candidate should also have excellent communication skills, be organized and detail-oriented, and be comfortable multi-tasking in a busy environment. As a part of our expanding practice locations, this position will grow to assume greater supervisory responsibilities and earnings/benefits. You will advance your career under a practice leader who is fully invested in you.
Requirements
- Excellent customer service skills
- Warm, friendly demeanor
- Exceptional customer service skills, going above and beyond the standards
- Compassionate and kind
- Ability to provide a positive patient experience
- Excellent communication skills
- Organized and detail-oriented
- Comfortable multi-tasking in a busy environment
- High school diploma or equivalent
- Valid driver's license and reliable transportation
- Great communicator and multitasker, detail-oriented
- Positive, professional attitude, appearance, good work ethic, integrity and empathetic toward people that are in pain
- Experience in customer service
- Ability to adapt to a fast-paced work environment
Nice To Haves
- Front desk experience a must
- Strong preference for an individual with medical (esp. physical therapy) office experience
- Proficiency at obtaining/verifying medical insurance benefits
- Fluent in Spanish also a plus!
- Previous clinical or administrative experience
Responsibilities
- Greeting and assisting patients
- Scheduling appointments
- Answering phones
- Obtaining/verifying medical insurance benefits
- Other administrative tasks
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Collect new patient intake information; track all clinic referrals
- Fax reports to physicians; keep a log of incoming reports
- Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
- Communicate with clinicians about scheduling/patient arrival
Benefits
- 401(k) matching
- Flexible schedule
- Retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
