Front Desk Rec

Summit Spine•Charleston, SC

10h•Onsite

About The Position

Under general supervision of a licensed provider, as a Front Desk Receptionist, one must be comfortable seeing and handling blood and perform clinical duties on the ASC (ambulatory surgery center) side in addition to clerical duties. We are seeking motivated individuals who show excellent communication skills. Must be able to problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department. This job is a part-time, benefited position at Summit Spine & Joint Centers that reports to the Front Desk Operations Manager. This position’s primary locations will be for region 104 clinic locations (see below) and is subject to change based on coverage/business needs, and ASC operating hours. Region 104 Operating Schedule: Charleston (ASC) - part time 8am -5pm

Requirements

Must be willing to travel to other locations
Must be willing to assist in the Ambulatory Surgery Centers
Must be able to lift 45 pounds
Must be responsive and comfortable with seeing and handling blood
Detail-oriented
Willingness to cross-train on all other clinical responsibilities
The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances.
The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate.
The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures.

Nice To Haves

Experience using eClinicalWorks or other EHR system preferred
1-year clinical experience preferred
Bachelor's Degree preferred, or equivalent combination of education, training, and experience

Responsibilities

Communicating directly with patients and their needs
Greeting Patients: checking in, collecting copay, verifying insurance, preparing charts
Checking out Patients: scheduling, referring, verifying prescription based on individual needs
Assisting Patients to vehicle when necessary
Effectively process messages between patients and administration or other medical offices
Report to office manager and/or practice administrator