Front Desk- Patient Services Representative

K&R Staffing HR Consulting LLC•Mobile, AL

1d•Onsite

About The Position

We are seeking a friendly, professional, and customer-focused Front Desk Patient Services Representative to join a well established medical supply company. This role is ideal for someone who enjoys helping people, providing excellent customer service, and working in a fast-paced healthcare retail environment. The right candidate will be comfortable assisting walk-in patients/customers, recommending products based on customer needs, handling insurance verification, answering phones, and supporting daily front office operations.

Requirements

Previous front desk, retail, customer service, or medical office experience preferred
Experience with insurance verification is a plus
Strong communication and interpersonal skills
Comfortable speaking with patients/customers in person and by phone
Basic computer skills and ability to learn internal systems
Detail-oriented and dependable
Professional appearance and positive attitude

Nice To Haves

Medical receptionist
Retail sales associate
Customer service representative
Front desk coordinator
Pharmacy technician
Medical office assistant

Responsibilities

Greet and assist incoming customers, patients, and visitors in a professional manner
Help customers select appropriate medical supply products based on needs
Process retail purchases and customer transactions
Verify insurance benefits and eligibility for medical equipment/supplies
Answer incoming calls and assist with product questions or order inquiries
Maintain accurate customer records and documentation
Coordinate with internal staff regarding orders, inventory, and patient needs
Keep front desk and showroom area clean, organized, and welcoming
Provide exceptional customer service at all times