Front Desk Patient Services Representative
About The Position
Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment center based in Richmond, Virginia, that is expanding to new locations. They offer comprehensive, evidence-based, and individualized addiction treatment, including medical treatment, education, psychiatry, professional counseling, testing/monitoring, and peer support services. The center aims to help patients achieve lifelong recovery. This role is for a Front Desk Patient Services Representative at their Gloucester, VA location, joining a collaborative team of caring and compassionate professionals in the growing field of comprehensive outpatient addiction medicine treatment.
Requirements
- 1 year of customer service experience
- Medical office experience
- Customer service experience
- Experience on the phone with customers
- Experience using an EMR
- Office management experience
- Experience using computers and software
Responsibilities
- Answering and responding to phone calls.
- Referring new patients to intake.
- Scheduling and confirming appointments.
- Verify Insurance and enter structured data.
- Scanning documents to patient’s medical records.
- Checking patients in and out.
- Collecting co-pays, deductibles, co insurances, and past due balances.
- Providing excellent customer service to patients, employees, and vendors.
Benefits
- A comprehensive benefits package is offered to full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
