Patient Services Specialist/Front Desk

Magruder Eye Institute•Clearwater, FL

2d•Onsite

About The Position

Our Mission is to deliver best-in-class ophthalmic and optometric care. Robson Eye Institute in Clearwater & Palm Harbor is looking for team members to assist the organization in building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to exhibit professionalism, integrity, and accountability, support clinicians in patient care delivery, foster a culture of respect, diversity, and inclusion, and enhance patient access to primary and specialty eye care. Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes. The Patient Services Specialist is responsible for creating a positive patient experience by consistently exceeding expectations in customer service and patient care. This involves coordinating and completing patient registration activities such as greeting and checking in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collecting co-pays and past due balances, working reschedule and recall lists, and balancing end of day deposits.

Requirements

High School diploma or equivalent, required.
Ability to work effectively with internal and external customers.
Excellent verbal and written communication skills, including listening.
Proficient in Microsoft Office products.
Ability to maintain confidentiality when dealing with sensitive information.

Nice To Haves

Certified Patient Services Specialist

Responsibilities

Provides high level customer service in all interactions with internal and external customers.
Provides direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team.
Answers telephone calls accurately and with exceptional customer service and ensures the caller’s needs are met and accurate information is obtained.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
Addresses concerns of patients, provides service recovery, and escalates issues as needed.
Utilizes the operational guidelines for scheduling patient appointments.
Completes reminder calls to patient for scheduled appointments, as needed.
Obtains payment from each patient, including copayments, balance due and appropriately receipts all monies collected.
Verifies, ensures eligibility, and registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
Advises patient on physician referral and provides appropriates notes/updates to referring physician, as needed.
Prioritizes and completes all work in an accurate, effective, and efficient manner.
Maintains public areas (waiting rooms, restrooms and kitchen), as needed.
Attends department meetings and completes trainings, as needed.
Processes medical records requests; both incoming and outgoing