Front Desk/Patient Services Coordinator

IVI America•Salt Lake City, UT

14h•Onsite

About The Position

Join the IVI RMA North America network and become the welcoming face of RMA Utah's growing fertility practice. As a Front Desk/Patient Services Coordinator, you will play a key role in creating a positive patient experience by greeting patients, coordinating appointments, supporting care teams, and ensuring smooth daily office operations. This position is ideal for a customer-focused professional who thrives in a fast-paced healthcare environment and enjoys building meaningful connections with patients. This is a full-time opportunity, Monday through Friday from 8:00 AM to 5:00 PM, providing support across our Clearfield, Sandy, and Salt Lake City locations while helping patients navigate every step of their fertility journey with compassion and professionalism. The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient’s visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.

Requirements

High School Diploma or equivalent (GED) - required
1+ years practical experience working in a similar position
Experience working in medical/healthcare industry
2+ years practical experience working in a customer service setting
Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required.

Nice To Haves

Associate’s degree – a plus
Area: Administrative Management or other related field
Experience in a patient-facing role - preferred
Experience with medical office software program(s) (EMR’s) preferred.

Responsibilities

Welcomes and greets all patients and visitors.
Comforts patients by anticipating their anxieties and answering their questions.
Follows provider appointment templates and guides patients through their visit.
Assesses schedule conflicts and problems with recommendations for solutions.
Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
Works closely with patient’s care team to coordinate total patient care.
Processes medical records requests.
Handles administrative tasks such as filing, sorting faxes, and answering phones.
Schedules and confirms appointments.
Works with other departments to ensure the office is in excellent condition.
Supports office by ordering supplies and maintaining the front desk and waiting room areas.