Front Desk Coordinator/Patient Services Specialist
FYidoctors•San Rafael, CA
•$21 - $23•Onsite
About The Position
Our San Rafael - Fourth St clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Front Desk Coordinator/Patient Services Specialist! In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration. This position is a full-time role working 40 hours per week. Our clinic is open Tuesday to Saturday.
Requirements
- Ability to multi-task and thrive in a fast-paced environment
- Proficiency with technology and computers, including MS Office Suite
- Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
- A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
- A high school diploma or equivalent preferred
Nice To Haves
- Previous retail experience is considered an asset
Responsibilities
- Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
- Perform pre-testing to support comprehensive eye care
- Coordinate appointments, prepare prescription printouts, and manage billing and payments
- Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
- Deliver exceptional customer service ensuring a positive patient experience
- Support clinic operations by performing additional duties as required
Benefits
- Comprehensive total rewards package including benefits
- 401k
- Paid time-off
- Continuous training and development opportunities to support career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
