Front Desk & Patient Experience Coordinator

SYNERGY NUTRITION & WELLNESS • Town of Amherst, NY

7d • Onsite

About The Position

As our Front Desk & Patient Experience Coordinator, you’ll play a key role in supporting the daily operations of our holistic medical and wellness practice. You’ll be the first point of contact for patients—creating a warm, welcoming experience while helping keep the practice running smoothly and efficiently. This is more than a front desk role—it’s an opportunity to become an essential part of a collaborative healthcare team.

Requirements

• Strong communication, organizational, and computer skills required

Nice To Haves

• Front desk, administrative, medical office, or customer service experience preferred
• Experience with Mindbody, Google Workspace, and Praxis EMR is a bonus but not required

Responsibilities

• Welcome and assist patients with warmth, professionalism, and compassion
• Manage front desk operations and maintain a calm, organized environment
• Schedule appointments across multiple wellness and medical services
• Answer and manage phone calls, texts, and patient communications
• Support patient follow-up, compliance, and reactivation efforts
• Assist with intake forms, charting, and administrative documentation
• Coordinate provider schedules and daily workflow
• Process payments and support overall patient experience
• Help improve systems, organization, and office efficiency
• Occasionally assist with social media or in-office wellness content

Benefits

• Employee discounts on wellness services & supplements
• Free Sauna + Foot Detox sessions
• Discounted IV Therapy & Injection Services
• Growth and advancement opportunities
• Supportive, wellness-focused team culture
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Wellness resources

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed