Patient Experience Concierge- Front desk
About The Position
As a Patient Experience Concierge at OrthoAtlanta, you will welcome patients and visitors with professionalism, warmth, and personalized attention. You will remain visible and accessible throughout the workday to answer questions, anticipate patient needs, and provide assistance. This role involves completing patient check-in and check-out, including registration, insurance verification, consent updates, appointment scheduling, and payment collection. You will also communicate wait times and proactively update patients regarding delays, coordinate follow-up appointments, referrals, imaging, therapy, and other next steps as directed by the care team, and maintain accurate patient and encounter information in the electronic medical record. Additionally, you will address patient concerns and assist with service recovery within the scope of the position, maintain clean, organized, stocked, and welcoming reception and waiting areas, and protect patient confidentiality and follow all HIPAA, OSHA, and corporate compliance requirements. You will support daily front-office operations and collaborate with clinical and administrative team members to keep patient care moving efficiently. OrthoAtlanta is committed to excellence in Orthopedics and puts patients first.
Requirements
- Professionalism, warmth, and personalized attention in welcoming patients and visitors.
- Ability to remain visible and accessible throughout the workday.
- Proficiency in patient check-in and check-out processes, including registration, insurance verification, consent updates, appointment scheduling, and payment collection.
- Skill in communicating wait times and updating patients on delays.
- Capability to coordinate follow-up appointments, referrals, imaging, therapy, and other next steps.
- Accuracy in maintaining patient and encounter information in the electronic medical record.
- Ability to address patient concerns and assist with service recovery.
- Skills in maintaining clean, organized, stocked, and welcoming reception and waiting areas.
- Knowledge of and adherence to HIPAA, OSHA, and corporate compliance requirements.
- Ability to support daily front-office operations and collaborate with team members.
Responsibilities
- Welcome patients and visitors with professionalism, warmth, and personalized attention.
- Remain visible and accessible throughout the workday to answer questions, anticipate patient needs, and provide assistance.
- Complete patient check-in and check-out, including registration, insurance verification, consent updates, appointment scheduling, and payment collection.
- Communicate wait times and proactively update patients regarding delays.
- Coordinate follow-up appointments, referrals, imaging, therapy, and other next steps as directed by the care team.
- Maintain accurate patient and encounter information in the electronic medical record.
- Address patient concerns and assist with service recovery within the scope of the position.
- Maintain clean, organized, stocked, and welcoming reception and waiting areas.
- Protect patient confidentiality and follow all HIPAA, OSHA, and corporate compliance requirements.
- Support daily front-office operations and collaborate with clinical and administrative team members to keep patient care moving efficiently.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
